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Are you controlling your Service Calls and Works Orders or are they controlling you?
Staying on top of the many different kinds of requests-for-service and citizen complaints is a
major function of the Public Works department. Managing these calls (and the work orders they
generate) is a critical part of your department's operation.
PubWorks can help by giving you an orderly, consistent and easy-to-use way of managing
Service Calls and Work Orders.
Service Calls can be tracked by type, location, department and assigned
employee. They make use of existing employee and location data so
integration with the cost accounting side of PubWorks is
completely seamless.
Four-tab screen (display
General Information Tab) for clear, uncluttered information display:
- General Information tab allows you
to complete describe the service call
- The service call can be assigned to
an employee or department for resolution
- Caller information can be linked to
the service call
- A call description can be added
along with data and time stamped notes that reflect actions taken
- The Activity Log tab displays
information about actual work performed to resolve the service call
along with the cost of that work.
- The Service Call List View tab
displays all of your service calls and gives you the ability to
filter the list by call status and time frames like week-to-date
through life-to-date.
Service calls can be directly tied to
activity data (actual work
performed) - empowering you to account for the cost of the service calls
handled by your department.
Service Call reports give you the power to perform performance, cost and
statistical analyses on the service calls logged and tracked by your
department
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